Shipping & Returns
Generally most orders are sent out within 2-4 business days of being received, however at busy times such as product launches, sales, restocks and Christmas please allow up to 5 business days for your order to be sent. If you need the order by a particular date and are concerned about dispatch time please contact us directly PRIOR to placing your order as once it has been placed we cannot refund you if our shipping times do not suit your needs.
We have multiple postage options at checkout for domestic postage, both with and without signature. It is up to you to select which method suits you best. Please remember that Express Post is simply a shipping method and does not speed up the dispatch time frame for your order.
We do not provide local pick up or drop off.
Free shipping for orders over $70 is only available to locations within Australia.
Parcels eligible for free shipping are sent without a signature required.
If you have placed multiple orders we are happy to combine your order providing you follow the below instructions.
For additional orders to be combined, they must be placed within 2 hours of your first order being placed. To combine please use the discount code COMBINEME at checkout. Again, we are only able to to this for additional orders placed within 2 hours of the first order being placed as we do our best to get your order out as soon as possible. If you use this code outside outside of the 2 hour frame OR on an order that is not a subsequent order, we are unable to combine and you will be requested to pay additional postage (if applicable) as your items will be sent as separate parcels.
International Orders are sent via Standard Postage which includes a tracking number. You, as the customer, are responsible for all customs/duties fees, if applicable. Estimated delivery time frames can be found on the Australia Post website and queries surrounding shipping/delayed/missing parcels should be followed up directly with Australia Post. Please note that due to the impact of COVID-19 International postage is experiencing delays, you can read more on the Australia Post website.
We take no responsibility for items that are lost by Australia Post as once it leaves us, it is in the hands of the Australia Post. Each order is updated with a tracking number once shipped so that you can follow your parcel on its journey.
We ship to the address listed by you on your order and do not take any responsibility for items that are returned due to non collection or the wrong address being listed.
For domestic parcels returned by Australia Post you will be asked to pay $12 to have the item resent to you with a signature required on delivery.
Due to the cost of having an international parcel returned, if the item is unable to be delivered or the sender not able to be contacted, the parcel will be abandoned. We take no responsibility if this occurs.
Please contact Australia Post directly using the link below with any concerns surrounding missing parcels, postage time frames and damaged parcels. We do not have access to see anything other than you can see via the tracking link supplied to you and your query is best placed with Australia Post.
Due to the nature of our products being handmade and for hygiene reasons, it is important to know that we do not offer a refund or exchange if you change your mind about your purchase. This includes items that have been ordered via preorder and not yet dispatched as this item has been made to order especially for you. We have taken the time to ensure we have detailed descriptions with accurate measurements to allow you to make an informed decision.
However if there is an issue with your item, please contact firstname.lastname@example.org and we will do our best to make it right.
It is your responsibility to contact us with any queries or questions about the product you wish to purchase PRIOR to placing your order, ensuring you have read the terms & conditions and product descriptions, as all purchases are final.