Terms & Conditions

Information on this website is subject to change without notice. By using and purchasing from our website, you accept and agree to our policies and privacy details listed below.

Postage Information

We do our best to ship orders within 2 business days of being received, however at busy times such as sales and restocks please allow up to 5 business days for your order to be sent. 

For items that are listed as a preorder, they will be dispatched by the date noted in the individual listing. We make this very clear by noting the item as a preorder in the product title and also note the timeframe  at the beginning of the the listing description.

We have multiple postage options at checkout for domestic postage, both with and without signature. It is up to you to select which method suits you best. Please remember that Express Post is simply a shipping method and does not speed up the dispatch time frame for your order.

We utilise the Australia Post network and are therefore able to ship to Parcel Lockers and PO Boxes, in fact we recommend this to ensure your parcel is not left at a location that is unattended leaving it at risk of theft.

We value our privacy and do not offer local pickup.

If you have placed multiple orders we are happy to combine your order and refund any additional shipping providing -

Additional orders must be placed within 2 hours of your first order being placed

The COMBINEME code is used at checkout

An email is sent to fatmangocreative@gmail.com with your order numbers. Please ensure you email your order numbers as soon as your orders are placed as we try to send orders as quickly as possible.

We ship to a select number of countries outside of Australia.

Unfortunately we are unable to ship to the UK and countries within the EU due to recent tax changes.

International Orders are sent via Standard Postage which includes a tracking number.  You, as the customer, are responsible for all customs/duties fees, if applicable.  Estimated delivery time frames can be found on the Australia Post website.

If you do not see your country listed, please feel free to query with us directly.

Free shipping is automatically offered at checkout to any order over $75 sending to an Australian Address.

Parcels eligible for free shipping are sent without a signature required. 

As we are a small business and due to the high cost of international shipping we are unable to offer free postage outside of Australia.

Once your order has been packed up, it is handed over to Australia Post. You will receive a shipping confirmation email with your tracking number so that you can follow your parcel on its journey.

If you have not received your parcel by the date specified on your Australia Post tracking please contact us via email with your order number. We can assist you by lodging a query with Australia Post and can direct you further from there.

Please note that given the current Covid situation, there are substantial delays within the Australia Post Network.

We ship to the address listed by you on your order and do not take any responsibility for items that are returned due to non collection or parcels that have been delivered to an address that was incorrectly listed by you.

For domestic parcels returned by Australia Post you will be asked to pay $12 to have the item resent to you with a signature required on delivery. 

Due to the cost of having an international parcel returned, if the item is unable to be delivered or the sender not able to be contacted, the parcel will be abandoned. We take no responsibility if this occurs. 

Returns

Due to the nature of our products being handmade and for hygiene reasons, it is important to know that we do not offer a refund or exchange if you change your mind about your purchase. This includes items that have been ordered via preorder and not yet dispatched as this item has been made to order especially for you. We have taken the time to ensure we have detailed descriptions with accurate measurements to allow you to make an informed decision.

However if there is an issue with your item, please contact fatmangocreative@gmail.com and we will do our best to make it right.

It is your responsibility to contact us with any queries or questions about the product you wish to purchase PRIOR to placing your order, ensuring you have read the terms & conditions and product description, as all purchases are final.  

We understand that accidents can happen, if you damage or break your piece, please contact us via email at fatmangocreative@gmail.com with photos so that we can advise if the damage if fixable and depending on the damage we may be able to direct you how to repair. Alternatively, if it can be fixed, we are also happy to do this for you,  however please bear in mind that postage costs for items sent for repair are the responsibility of the buyer along with any costs incurred for fixing your item. Any item sent for repair should be returned with signature on delivery.

Agreeing to 'Terms & Conditions' checkbox at checkout

By ticking the Terms & Conditions checkbox at checkout, it tells us that you understand it is your responsibility as a customer to read the above information, that you understand it and you agree with it.